Grooming Process & Policies
🐾 A Note for Our Vocal Guests
Salon Policies & Appointment Information
To ensure a safe, stress-free, and professional environment for all our furry guests, please review our salon policies below.
🐾 A Note for Our Vocal Guests
Secure Your Spot: A deposit is required to book your appointment. This amount is applied toward your final balance on the day of service.
For dogs that tend to be particularly vocal or prone to excessive barking, we recommend scheduling appointments between 8:30 AM and 9:00 AM. This early window provides a quieter environment to help reduce your pet's stress. Please call us to coordinate these specific needs!
💳 Deposits & Cancellations
Secure Your Spot: A deposit is required to book your appointment. This amount is applied toward your final balance on the day of service.
⏰ Punctuality & Timing
Rescheduling: Deposits are transferable if you reschedule at least 48 hours in advance.
Cancellations: Deposits are non-refundable for no-shows or late cancellations.
⏰ Punctuality & Timing
$15 late fee. After 15 minutes, your appointment may be canceled or rescheduled.
Late Policy: Clients arriving more than 15 minutes late will incur a
Appointment Duration: Grooms typically take 2 to 4 hours. Because we prioritize a quality, stress-free experience, we book by "appointment windows" rather than a set finish time.
$15 late fee. After 15 minutes, your appointment may be canceled or rescheduled.
To keep our salon spacious and calm for all guests, please pick up your pet promptly.
We Text When Ready: You will receive a text notification as soon as your pet is finished. This ensures your pet doesn’t have an unnecessarily long stay after their service.
🚗 Pick-Up Policy
To keep our salon spacious and calm for all guests, please pick up your pet promptly.
Extended Stay: After 60 minutes, a boarding fee of $10 per 20-minute increment will apply.
Grace Period: The first 60 minutes after our "Ready for Pick-Up" text is complimentary.
Extended Stay: After 60 minutes, a boarding fee of $10 per 20-minute increment will apply.
All Sales Are Final: Due to the nature of grooming services, all fees are non-refundable once the service is complete.
✅ No-Refund Policy
We are committed to professional excellence. Please note the following regarding payments:
All Sales Are Final: Due to the nature of grooming services, all fees are non-refundable once the service is complete.
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Service Satisfaction: If you are unhappy with the results, please let us know before leaving the salon. We will gladly make reasonable adjustments on the spot. Once your pet leaves our facility, the service is considered accepted.
We look forward to pampering your pet!
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